Shipping Services:
- Coastal Hemp Co. offers FedEx and USPS shipping services depending on your order size and delivery address. If you have additional shipping questions, please call us at 888-433-4223.
- When tracking your shipment, please allow for 1 to 2 days for the tracking to update in the FedEx or USPS shipping system.
Same Day Shipping:
- Most orders placed before 1:00 pm ET will be shipped on the same business day. Most orders placed after 1:00 pm ET and on weekends and Holidays will be shipped on the Next Business Day. If there is a delay longer than 3 Business days or if we are unable to ship an expedited order, we will do our best to contact you by email or phone.
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Weekends and Holidays
See Above. Orders placed on weekends and Holidays will be shipped on the next business day. -
Optional Shipping Insurance
We offer shipping Insurance for our customers convenience. Simply Insurance protects against lost, stolen or damaged shipments that wouldn't typically be covered by the merchant or shipping carrier. Claims process is easy and fees start at $2 per order. Totally Optional. Highly Recommended. -
Shipping to Alaska and Hawaii
** Orders shipping to Alaska and Hawaii will be charged a minimum $10 shipping upcharge for all shipping**
In what states is tax charged?
The tax rate and laws vary depending on the state that we ship to. The following states will be charged tax when placing orders on CoastHemp : SC
Can I modify my order after it has been placed?
If you’ve placed an order and would like to modify the items or shipping address, please call our Customer Care team at 888-433-4223.
If the order has not shipped, we may be able to modify the order. If the order has shipped, you will need to follow our return/exchange process.
Lost or Damaged Packages
If your package is reported as lost in transit or damaged by the shipping carrier, we will provide a replacement and file a claim with the shipper.
If your package is shown as delivered by the carrier, however you did not receive it.
- You purchased optional shipping insurance. We will do our best to provide you with a replacement or refund at our discretion for loss or damage.
- You declined shipping insurance. We will generally be able to replace items that arrive damaged or broken. However we are typically not able to provide a replacement or refund of packages reported delivered by the carrier. We do our best to reduce the risk of package diversion by shipping items in plain envelopes or boxes. The shipping labels do not identify CoastalHemp as the shipper.
- According to a poll conducted by C+R Research. 1 in 7 Americans reported being a victim of package theft in 2022. We highly recommend purchasing the optional shipping insurance at checkout.
Simply Insurance - Protect Yourself from Lost or Damaged Deliveries
- Adding shipping insurance to your order is an easy way to provide extra protection for your package. If your package is reported lost or damaged by the shipper we will reship those orders regardless of insurance purchase.
- However for other delivery issues such as packages that may have been mis-delivered or stolen, we cannot offer a refund or replacement unless the optional delivery insurance has been purchased.
Simply Insurance will cover one claim per customer in a twelve month period.