Cancellation policy
Cancellation Policy
Some items in our store may be offered as subscriptions, pre-orders, or try-before-you-buy options. This cancellation policy outlines how to change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription, you'll receive repeat deliveries based on the duration and frequency you select.
Your payment details will be stored securely, and you'll be charged for each of these deliveries unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. You can cancel if you don't want to renew a subscription.
You can cancel or change your subscription at any time. Your order confirmation emails have links to your order, and you can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, and then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.